Deliveries & Returns Policy

Delivery


Delivery Time

We aim to deliver orders placed on weekdays before 4:00 PM on the next business day. In exceptional cases, there may be delays at the sorting center or during transport by the delivery service.

If your order has not arrived after 2 days? Please contact us immediately via chat or our contact form — we are happy to help you!

Please note that delivery times may be slightly longer than usual during busy periods.

Delivery Areas and Carriers

The Netherlands (including the Wadden Islands):
We deliver with DHL from Monday to Saturday between 9:00 AM and 6:00 PM. Not at home during delivery? DHL will attempt redelivery the next business day or drop off the package at a nearby service point.

Belgium & Luxembourg:
We deliver with Bpost from Monday to Saturday between 9:00 AM and 6:00 PM. Not at home? Bpost will attempt redelivery or drop it off at a pickup point.

Shipping Costs

  • The Netherlands: free shipping from €50. Below this amount, we charge €4.95 shipping costs.

  • Belgium & Luxembourg: free shipping from €50. Below this amount, we charge €6.95 shipping costs.

Return Policy

Return Period

We have a 14-day return policy. This means that after receiving your item, you have 14 days to request a return. Once you have registered the return, you have another 14 days to return the candle. We kindly ask you to do this as soon as possible.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging if applicable. You'll also need the receipt or proof of purchase.

Return Process

To start a return, you can contact us via the contact form.

You can easily drop off your package(s) at the nearest DHL location. This is completely free as long as you contact us first. We will then give you the instructions you need for the return process.

Would you like to use another delivery service? That is also possible, but the costs are for your own account. We also ask you to contact us first before returning the package.

Please note: returns must be sent to the following address:
Mijlweg 59, 3295KG 's-Gravendeel

Items sent back to us without first requesting a return will not be accepted.

For any return questions, you can always contact us via our contact form, or via the chat on our webshop.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The most efficient way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14 day cooling off period (EU)

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us via chat or the contact form.